Privacy Policy

The people we support, our staff and our stakeholders are important to us and we believe that your experience of engaging with Mainstay Trust Ltd should be a good one. That’s why we want to protect any personal information that you give to us.

We want to share our experience of working with you.

We enjoy sharing the good news stories and opportunities the people we support experience.  We would love to share the stories about these activities with everyone we work with, however if you would rather not hear from us, that’s ok – just let us know and we won’t contact you.

We promise to keep information we have safe.

We will store any personal details you give us legally, safely and confidentially in compliance with the Data Protection Act 2018 and EU General Data Protection Regulation (GDPR).

If you have a question, we will do our best to answer it.

We will answer any questions you have about your data, our work and how we spend any donations as fully and transparently as we can.

If you have a complaint we will listen and take action to try to resolve it.

We hope that your experience of Mainstay Trust Ltd will always be a positive one, but if for any reason you have a concern please let us know you can email us on admin@mainstaytrust.org.uk, or call 0141 440 1309.

How we use your information.

We understand that your information is personal and we will never ask for information we don’t need. We also promise never to pass your information to a third party unless we need to do so by law.

Sometimes we will work with external companies to do things like mailing our newsletters or sending communications on our behalf and sometimes we need to use external sources to help us keep our information up to date.

Sometimes we will look at all the information we have and analyse it to try and build a picture of who we support and why they have chosen Mainstay Trust Ltd to do this.  We promise to always respect your privacy if we do this. You can request a copy of the data we hold on you at any time.  For details of how to do this please read the Data Protection Policy on our website or ask us to send you a paper copy.

If you have any questions at all, please let us know and if you don’t want us to write, phone or email you – get in touch with admin@mainstaytrust.org.uk or call 0141 440 1309.  Our address is on the Contacts page.

Our full Data Protection Policy 2023 can be downloaded at the link below, and this will be updated any time we change something.