Gillian Dow, Director of Operations and Finance
Gillian is the Operational Director responsible for the overall performance of the Community Service and Supported Accommodation Services provided by the organisation across the City of Glasgow as well as the strategic development and on-going financial viability of the organisation.
Gillian started working with Mainstay Trust Ltd in June 2000. Her initial role as the Community Service Manager, had a remit to create a community-based service to compliment the Residential Services already provided by the organisation. Coming from a background of organising respite for Carers in her role as Project Co-ordinator of the Princess Royal Trust for Carers Centre based in the East End this was a natural step and by early 2001 community-based services were starting to be provided in Glasgow.
Gillian's background in finance comes from earlier in her career, including working within retail fashion, travel industry and airline all in financial roles, culminating in her achievement of a Masters in Business Administration from the University of the West of Scotland in 2009.
Monique McCalman, Director of Human Resources and Residential Service
Monique has worked within services for Adults with Learning Disabilities and Physical Disabilities since 1986. She has worked for several charities and voluntary sector organisations in this field. Monique has worked for Mainstay Trust Ltd since 1997.
Monique is currently employed as a Director with Mainstay Trust Ltd. Her responsibilities are for the day to day Human Resource functions for the organisation and overseeing the service provision. She has the responsibility to ensure that the organisational Policy and Procedures are in line with best practice and current legislation.
Monique is responsible for the organisations SVQ programme. This enables all employees the support and ability to achieve the required qualifications in Health and Social Care as per their job descriptions indicate and SSSC requirements. Monique also oversees placements from students from Cardonald College and Glasgow College within the organisation.
Monique currently provides Adult Support and Protection Training and also Duty of Candour Training for the organisation as this is a subject Monique has a particular interest in and is passionate about raising awareness to our workforce.
Marion McKnight, Operations Manager
Marion is the Operations Manager responsible for the day to day running of both the Community and Supported Accommodation Services. Marion started working for Mainstay Trust Ltd as the Assistant Community Services Manager and then went on to be the Community Services Manager. Marion is well respected by both people supported and staff and engages with all Operational Activities.
Marion is well known to family members of the people we support and also engages regularly with our colleagues from the various Glasgow Social Work Teams across the city to ensure the people we support can achieve the best day possible when being supported by Mainstay Trust.
Scott Ritchie, Service Development Manager
Scott is the Service Development Manager who oversees the Development Team which consists of a Training Officer and an Employment and Activities Co-ordinator.
Scott has been with Mainstay Trust since March 2018 and Scott's role provides Interal Quality Assurance to the organisation and helps oversee it's Continuous Improvement Plan. His role pulls together evidence and processes of pieces of work that have been completed by our staff within the Operations Team.
Scott has worked in Health and Social Care since leaving school in 2001 and has worked in Support Worker, Senior Support Worker, Service Manager, Registered Manager and Operations Managers positions. He has a good understanding of peoples roles and the importance of each of them and people working together. This role creates action plans for the teams to enable us to achieve the best outcomes for the people we support.
This has led Scott to having a keen interest in helping the staff develop and be SSSC ready. Scott delivers our Practice Leadership Training and "Working People towards Outcomes" CPD Training to all staff within the organisation.